Shipping and payment

Delivery of gifts in Kiev and Kiev region is carried out by our couriers on the cars of the ElegantSurprise company every day around the clock. We deliver gifts at a convenient time for you!

When ordering with a value of more than 3000 UAH, delivery in Kiev and Kiev region is carried out only after prepayment (at least 20% of the order amount) to the company’s account. Also, when ordering perishable goods, the company may request money up front about 20% of the order amount.

Since fruit baskets, gift baskets and boxes, as well as flowers are a very delicate, perishable and seasonal product, the company reserves the right to change the composition of gifts and the appearance of goods by 20-25% with the maximum possible preservation of the general.

In case of such changes, the customer will be informed without fail. If necessary, before the courier leaves for the order, the customer may ask to send a photo of the gift.

Delivery terms in Kiev

The minimum time from the moment of order confirmation to the receipt of the gift by the recipient is from 2 hours (faster delivery is also possible, depending on the location of the recipient and the load of the company)

The minimum order amount for free delivery is UAH 800. When ordering for less than 799 UAH. – delivery is paid separately and is 99 UAH.  

Delivery terms in Kiev region

The minimum time from the moment the order is confirmed to the receipt of the gift by the recipient is from 3 hours (faster delivery is also possible, depending on the location of the recipient and the load of the company).

The minimum order for delivery is UAH 800.

The cost of delivery of gifts in the Kiev region is calculated separately for a specific locality. You can view the price of such deliveries on the page Areas and delivery costs” or check with the manager by phone.

Delivery cost in Kiev and the suburbs, depending on the time:

  • in the daytime from 09:00 to 21:00 – FREE
  • in the morning from 07:00 to 09:00 and in the evening from 21:00 to 23:00 – the cost of delivery is 100 UAH.
  • at night from 23:00 to 07:00 – delivery cost 200 UAH. (IMPORTANT: when ordering overnight delivery, ordering must be before 19:00 of the current day)

Attention! With high traffic congestion in Kiev (8 points and more according to Google Maps), the exact delivery time cannot be guaranteed. Hope for your understanding!

Anonymous delivery

To order anonymous delivery, select the “anonymous delivery” checkbox on the checkout page. In this case, the name and other details of the customer will not be disclosed to the recipient.

Time for receiving orders:

  1. Receiving orders through the site – around the clock
  2. Receiving orders through the call center – from 09:00 to 19:00

Resolution of possible delivery situations

Please note that in the absence of the recipient at the specified time at the specified address, the courier can wait 15 minutes. After that, the courier is authorized to transfer the order to a reliable third party (watchman, administrator, relative, neighbor, hostess, doorman, etc., if possible!).

If at this time we cannot contact you (the customer) to clarify information on the subsequent delivery of the order, and it will be impossible to transfer the gift to the recipient, the gift will be returned by the courier to the office until the situation is clarified.

The repeated departure of the courier for the delivery of the order is paid and depends on the time and location of the customer. If the Customer refuses to re-deliver, the cost of the order will not be refunded as the full costs were incurred by the company.

Delivery on holidays and pre-holidays

For timely receipt of gifts on February 14 and March 8, please place an order in advance.

All your wishes regarding the delivery time, if possible, will be taken into account. Unfortunately, due to the holiday workload, we cannot always 100% guarantee their timely implementation. Delivery on these days may be carried out with a slight delay in time, but we always try to be as punctual as possible.

Payment

Payment for the order can be carried out in any way convenient for you. If you have not found a payment method that is convenient for you below, please contact our manager and we will try to do our best for you.

Among the popular and most common types of payments:

  • by a card through the website;
  • cash to the courier;
  • payment to a bank card (PrivatBank, Monobank);
  • according to IBAN.

The company is not liable to the client (payer) if the payment service with which the client pays for the order violates the terms of the contract or sets additional fees. If you have any questions about payment for flower delivery services, please contact us, we will be happy to help you!

Give your loved ones more often positive emotions, do not wait for a reason. And you can be sure that we will be happy to help you with this!


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